Last Mile Delivery, Built for Ghanaian Commerce
ShaQ Express moves your customer orders the final stretch, from warehouse or merchant location to the recipient's doorstep. Coverage extends across nine regions of Ghana, including corridors beyond the major urban centers many logistics providers focus on. Every delivery is tracked in real time and confirmed with digital proof, so your operations team and your customers see exactly where each parcel is and when it arrives.
Who we serve
Built for the businesses moving Ghana
- Ecommerce platforms and online stores
- FMCG distributors and consumer brands
- Restaurants and food retailers running dispatch operations
- Retail businesses moving goods between locations or to customers
- Enterprise clients moving high-volume parcels
What's included
Operational features as standard
Scheduled pickup
Collection from your warehouse, store, or fulfilment partner on a schedule that fits your operation.
Multi-stop routing
Routing designed to support operational efficiency and delivery timelines across each region we serve.
Dedicated or shared fleet
A dedicated rider attached to your operation, or shared capacity scaled to volume. You choose what fits.
Real-time tracking
Live status updates shared with you and your customer through the app, the web tracker, and the API.
Digital proof of delivery
Each delivery is confirmed with signature, photo, or OTP capture and stored against the order record.
COD handling
Structured cash-on-delivery collection and remittance for merchants who need payment captured at delivery.
API integration
Connect your storefront, OMS, or warehouse system directly to ShaQ Express for automated order flow.
How it works
From integration to delivery, in five operational steps
- 01
Connect
Integrate your storefront, order management system, or warehouse software through the ShaQ Express API, or onboard manually for lower-volume operations.
- 02
Assign
Orders are received, validated, and assigned to the right vehicle and route based on destination, delivery window, and service level.
- 03
Pick up
Riders and drivers, trained and equipped with the ShaQ rider app, collect parcels on the schedule you set.
- 04
Track
Your customers receive tracking updates and an estimated delivery window. Your operations team sees the same data from a single dashboard.
- 05
Confirm and remit
Riders capture proof of delivery through the app. Cash-on-delivery handling includes structured reconciliation and remittance to the merchant.
Coverage
Nine regions of Ghana
Operations currently support deliveries across nine regions of Ghana. Same-day delivery is available in intra-city zones. Inter-regional routes run on scheduled lanes for predictable transit times.
- Greater Accra
- Ashanti
- Bono
- Volta
- Central
- Western
- Western North
- Eastern
- Northern
Fleet and operations
An evolving fleet across electric and conventional vehicles
An evolving fleet of electric and conventional motorbikes serves intra-city demand. Larger vehicles run inter-regional routes. Operational systems coordinate dispatch visibility, delivery tracking, and route management from pickup to handover, supported by a trained, professional rider network across our regional branches.
Pricing
Built around your operation, not a rate card
Pricing depends on volume, distance, service level, and value-added components such as cash-on-delivery handling, dedicated-rider operations, and warehousing. Enterprise contracts are structured around predictable monthly volume. Request a quote tailored to your operation and we will respond with a written proposal.
Frequently asked questions
Common questions about last mile delivery
What is the difference between last mile delivery and a regular courier service?
Courier service handles one-off shipments from sender to recipient. Last mile delivery is the final leg of a longer supply chain, where ShaQ Express picks orders from your warehouse or merchant location and delivers them to your end customers, typically on an ongoing operational basis.
How fast is last mile delivery in Accra?
Same-day delivery is available for intra-city orders placed before the daily cutoff. Specific cutoffs and delivery windows depend on the route and service level agreed in your contract.
Do you handle cash-on-delivery?
Yes. Cash-on-delivery collection and remittance is a standard part of our last mile service for merchants who require it. We handle collection at the point of delivery, reconcile against your order record, and remit on the schedule we agree with you.
Can I integrate my ecommerce platform with ShaQ Express?
Yes, our API is built to integrate with standard ecommerce platforms and order management systems. Our team provides documentation and integration support during onboarding.
Which regions of Ghana do you cover?
Operations currently support deliveries across nine regions of Ghana: Greater Accra, Ashanti, Bono, Volta, Central, Western, Western North, Eastern, and Northern. Coverage continues to extend through our network of operational partners.
Is the ShaQ Express fleet electric?
ShaQ Express runs a mixed fleet of electric and conventional motorbikes. The electric fleet is part of an active transition program toward lower-emission delivery operations in Ghana.
Ready to move your orders the final stretch?
Tell us about your volume, the regions you serve, and the integrations you need. We will respond with a proposal tailored to your operation.